Help centre
You'll find the answers to frequently asked questions here. If you can't find what you're looking for, please don't hesitate to get in touch with us at customer-services@allgoodthings.co.uk. We aim to respond to all enquiries within 48 hours.
Standard delivery within the UK is £4.50. Next-day delivery is £7.00.
For standard delivery, you can expect to receive your order within 3–5 working days.
We also offer next-day delivery for orders placed Monday to Thursday by 1pm. Next-day delivery orders placed between Friday 1pm and Monday 1pm will be dispatched Monday for next-day delivery.
If your order is taking longer than expected, please contact us so we can investigate.
We deliver to most postal addresses in the UK mainland.
We reserve the right not to deliver orders if we believe an address is not secure (e.g. a communal address or PO Box). If this affects your order, we'll notify you as soon as possible.
Unfortunately, we do not deliver outside the UK at the moment.
You can track your parcel's journey using the link in your dispatch email. If your order is taking longer than expected, or if the tracking information provided is unclear, please contact us so we can investigate.
We do our best to fulfil orders accurately, so we're really sorry if we got it wrong! Please get in touch with us and we'll organise an exchange as quickly as possible.
Please contact us right away so we can arrange a replacement.
There may be times when our distribution centre is unable to fulfil part of your order. In this case, we may source your items from one of our stores instead. This means your order will be sent in multiple parcels, but we'll send you a dispatch confirmation email each time a parcel is on its way to you.
You will only be charged one delivery fee. However, in order to reduce packaging and carbon emissions on each delivery, we will send all items in the order together within the latest delivery time frame indicated. If you need some items sooner, please place separate orders.
We're not fans of Black Friday, but this year feels a little different.
If you've shopped with us for a while, you'll know we don't usually do Black Friday. It contributes to a huge amount of waste, with an estimated 92 million tonnes of clothing ending up in landfills each year.
But we know 2024 has been tough for a lot of people. It's always been our mission to make high-quality, long-lasting clothing more accessible, so this year you'll be able to get an extra 20% off our already low prices sitewide from now until Monday 2 December.
The 20% off discount will be applied automatically to online orders (excluding shipping) at checkout from Thursday 14 November at 12.00am until Monday 2 December at 11.59pm.
We hope this will give you time to carefully consider each purchase, and to shop with confidence knowing you won't find a better price later in the Black Friday frenzy.
Please note this offer is only available online.
Please contact us as soon as possible, giving us as much information about what has gone wrong, so we can do our best to help you process your order.
Occasionally our emails will find themselves in your spam folder. If it isn't there, please get in touch so we can investigate.
Unfortunately, it's not possible to cancel or amend an order once it's placed. You may, of course, return any unsuitable items to us.
If you need to update your delivery details (e.g. to select a safe place for your parcel to be left), please contact us as soon as possible.
We accept Visa, Mastercard, Maestro and American Express, as well as Apple Pay, Google Pay and Shop Pay.
Simply enter it into the discount code box at checkout. If your promo code doesn't work as expected, please contact us so we can help.
If you're having difficulty placing an online order due to a failed payment, this is because it can't be verified.
It could be that your computer is blocking the pop up for 3D secure authentication (this is an added layer of security we use to prevent fraud and keep you safe online). We recommend trying an alternative browser, such as Google Chrome, Mozilla Firefox or Internet Explorer.
We want you to feel good about fashion, so if an item wasn’t perfect and you wish to return it, you can let us know within 14 days of receiving your order. Once you have told us, you will have a further 14 days to return the items.
Items must be returned clean, unworn, with original tags intact and in their original packaging. For hygiene reasons, lingerie and tights cannot be returned. Earrings cannot be returned once removed from their packaging. Swimwear can only be returned if the hygiene strip is intact.
The above exclusions do not affect your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You can return your order via our Returns page. You will need your email address and order number, which you'll find at the top of the invoice you received with your order, or in your order confirmation email.
There is a charge of £4.50 to cover shipping and admin costs for all returns unless items are faulty or incorrect. This will be deducted from any amount due to be refunded to you.
Once your return has been received and inspected, we'll send you an email confirming whether your refund has been approved or rejected.
If approved, your refund will be processed and credited to your original payment method within 10 working days. If after this time you have not received your refund, please contact us.
We currently have two stores located in London and Bristol.
We may have additional stock or sizes in one of our stores – please contact us and we'd be happy to check for you.
Unfortunately, in many cases, once something has sold out, it's gone for good. You can always check back in case we have a return.
We have funded a number of innovative climate projects globally and right here in the UK, including reforestation, Amazonian rainforest preservation, wind power, hydropower, and solar power.
We aim to plant at least 20,000 trees each year, and through our partnerships with Switch2Zero and Ecologi, we have planted more than 100,000 trees to date, removing around 90.5t of CO2 from the atmosphere.
(Last updated 7 June 2024)
Unfortunately, we do not currently sell gift cards.
Unfortunately, we do not currently offer gift wrapping.
We do our best to respond to every customer enquiry within 48 hours, but we're a small team so it can sometimes take a little longer than we'd like! Our office is closed on weekends and bank holidays, so if your enquiry is urgent, please call us on 0117 959 0011.
